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#How to write to the administration
- Press F3: the “Reports” window opens. Your reports are on the left, the conversation is on the right.
- Create a new one and pick a category: “Question”, “Complaint”, “Bug” or “Other”.
- Describe what happened. For a complaint, give the player's number, for example #12.
- If you have a video, paste a link to it: it's the best evidence there is.
- Send it and wait for an answer: when an admin replies, the button gets an unread mark.
You can also ask a quick question with /report text: it reaches the administration as a report in the “Question” category.
#Categories
| Category | When to choose it |
|---|---|
| Question | You don't understand how something works, or you need help |
| Complaint | A player broke the rules. Give their number and attach a video |
| Bug | Something in the game or on the server isn't working right |
| Other | Anything else |
#What a report shows
- “Waiting for an admin”: nobody has taken the report yet.
- An admin's name and “is on it”: an admin has taken the report.
- “Closed”.
In the conversation you can add details, press “The problem is still relevant” if nobody has answered for a long time, or “The problem is solved” once it's sorted out.
#Limits
- Open reports at a time: no more than 3.
- A new report: no more than once every 30 seconds.
- Report text: up to 20 lines, roughly 500 Russian letters.
- Only a character in the game can write a report.
- Closed reports are kept for 90 days.
#How to get help faster
- One report, one situation.
- No insults: a report with insults is closed without review and you get a warning, rule 9.2.
- Say what happened, where and when, and who was involved (player numbers).
- Don't write in the general chat, and don't call admins by voice in the middle of a scene.
- False complaints are punished: rule 9.1.